TUCSON Az ( Tucson Police take 2 hours to respond to 5 -911 calls)

It took police 2 1/2 hours to respond to five frantic 911 calls from a midtown library where a fight involving four boys broke out in the parking lot before spilling inside the library.
No library patrons or staff were injured, but the facility was locked down for 45 minutes once the boys left, while staff members tried to get police to respond.
Tucson Police Department officials declined to comment until they have time to research what happened.

The incident started at about 4 p.m. Wednesday, when four teenage boys began fighting in the parking lot of the Martha Cooper Library, 1377 N. Catalina Ave.
"Library staff, because of this disorderly conduct situation, contacted 911," said Pima County Public Library spokeswoman Kenya Johnson.
The fight eventually made its way into the library.
The fistfight stopped for a while, but threats and other unruly behavior continued, Johnson said.
"They were still being disruptive. They were being just intimidating. ... They weren't engaging with patrons, but they were still engaging each other," she said.
Library staff also kept calling 911.
After about 45 minutes, the group left the building. Library staff members then locked the doors behind them.
"It was a preventative measure to make sure that their activity didn't put any patrons or staff into harm's way," she said.
Johnson said doors stayed locked for about 45 minutes until they determined it was safe to reopen.
During the approximately 90-minute incident, library staff members called 911 five times, according to Johnson.
No one from TPD arrived at the library until about an hour after the library reopened the doors, she said.
County Administrator Chuck Huckelberry said there have been 911 response issues in the past, but those have been resolved.
As for this incident, he said both sides will have to examine what went wrong and how to prevent a recurrence.
"Everybody wants to take a look at what happened and how to fix it," Huckelberry said. "We just have to redouble our efforts to make sure this doesn't happen again."
For instance, the phone lines at Martha Cooper Library were showing up on the 911 dispatcher's screen with the main library name and address, and that needs to be addressed, Huckelberry said.
"We just want for our employees to be safe and our patrons to be safe," he said.
Huckelberry said the county experienced a spike in 911 calls from libraries when it took control over the entire library system a few years ago. Most of the calls came from libraries within the city.
In the past six months, 149 emergency 911 calls were made from the 27-branch library system.
On StarNet: View an interactive map of daily crime in Tucson at azstarnet.com/crimemap